Shipping Policy

DELIVERY PARTNER

Your order will usually be delivered by Fetchr but we may use another third-party delivery company from time to time.

GENERAL INFO

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order or offer you a suitable alternative.

DELIVERY LOCATION

Items offered on the website are available for delivery to addresses in the UAE but some zones are too remote and we therefore have to provide an alternative delivery option. We will contact you if your location is outside the delivery zones so we can arrange an alternative solution.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 24-72 hours.

* With the current covid-19 pandemic, our couriers are sometimes expecting delays, we will notify you if we expect a delivery to arrive after 72 hours.

DELIVERY TIMES 

All subscription boxes will be delivered on the first day of each month, regardless of when you placed your order.

For other products, an estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide and are subject to the acceptance and approval of your order.

Orders placed by 12pm can usually be delivered the next day in Dubai but can take 2-3 working days. Please note that deliveries are scheduled (Sunday to Thursday). Please contact us if your order is urgent and we will try our best to accommodate you.  

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Tracking your items is possible via the airway bill provided by the courier and/or DIGG. The courier may contact you to confirm the delivery address as per their usual protocol in the U.A.E.

INTERNATIONAL SHIPPING

We accept orders from international customers. The standard delivery fee is 30 AED or FREE for order over 400 AED.

DUTIES TAX

Please be aware that all goods are sent from the U.A.E, and in cases where the buyer of such goods and services are being shipped outside of the U.A.E, they are generally subject to local import duties, customs and taxes (VAT/GST) in the country of import.

All applicable customs fees, taxes and duties are the sole responsibility of you the customer, and DIGG is not responsible, nor can offer any specific advice regarding customs duties and taxes. The title of ownership transfers to you following exportation from the U.A.E.

SHIPPING COSTS

We offer FREE across the U.A.E.

DAMAGE

If there is any damage to the packaging on delivery, contact us immediately at hello@digg.ae